00:00:00.360 --> 00:00:01.900 911: 9-1-1 emergency. 00:00:01.900 --> 00:00:05.240 NURSE: This is [redacted] calling from Life Care Center in Kirkland. 00:00:05.240 --> 00:00:06.300 911: Mhmm. 00:00:06.300 --> 00:00:23.540 NURSE: Yeah, we have a patient here, she's been diagnosed with pneumonia, so now she's running a temp and she has a negative for flu So we think that she might-- This is the place that has the coronavirus. 00:00:23.540 --> 00:00:24.540 911: Mhmm. 00:00:24.540 --> 00:00:26.420 NURSE: Yeah, you know, the Evergreen Hospital. 00:00:26.420 --> 00:00:27.140 911: OK. 00:00:27.140 --> 00:00:38.060 NURSE: Yes, so can you tell the person that you need to be in contact gear and droplet gear, please. 00:00:38.060 --> 00:00:40.520 911: I'm sorry, can you repeat that last part? 00:00:40.520 --> 00:00:46.740 NURSE: Can you please tell the person, whoever is coming, you know, to have a contact and droplet precautions. 00:00:46.740 --> 00:00:51.400 911: Ok, she's having-- how old is she? 00:00:51.400 --> 00:01:01.220 NURSE: How old is she-- Sorry-- Date of birth is [redacted] 1940. 00:01:01.220 --> 00:01:05.000 911: Okay, is she awake right now? 00:01:05.000 --> 00:01:06.380 NURSE: Yes she's awake. 00:01:06.380 --> 00:01:10.780 911: OK, OK, and sorry, what were her symptoms? 00:01:10.780 --> 00:01:15.100 NURSE: Fever and de-satting. 00:01:15.100 --> 00:01:16.780 911: I'm sorry what was the last one?. 00:01:16.780 --> 00:01:20.880 NURSE: Desaturated-- oxygen desaturation. 00:01:20.880 --> 00:01:28.280 911: OK, OK. 00:01:28.280 --> 00:01:31.780 911: Do you know if she traveled to China in the past 14 days? 00:01:31.780 --> 00:01:32.579 NURSE: Hm? 00:01:32.579 --> 00:01:34.990 911: Do you know if you traveled to China in the past 14 days? 00:01:34.990 --> 00:01:37.340 NURSE: Oh, no, she hasn't gone anywhere. 00:01:37.340 --> 00:01:42.660 911: OK, and you said that she has-- Do you know if she's been in contact with anyone who--? 00:01:42.660 --> 00:01:47.400 NURSE: Not that I know of, I mean, all I know is that this place-- 00:01:47.400 --> 00:01:49.720 911: You guys had a confirmed case of coronavirus, OK. 00:01:49.720 --> 00:01:52.640 NURSE: Yeah, so we just want to be really cautious. 00:01:52.640 --> 00:01:55.220 911: Alrighty, alright, I'll let the aid crew know thank you. 00:01:55.220 --> 00:01:56.200 NURSE: OK, thank you. 00:01:56.200 --> 00:01:57.660 911: You're welcome, bye bye. 00:01:57.660 --> 00:02:28.780 [Background talk on 911 dispatcher line, while phone rings back to Life Care Center]. 00:02:28.780 --> 00:02:31.900 LCC: Good afternoon, Life Care, this is [redacted], how may I help you? 00:02:31.900 --> 00:02:36.240 911: Hi, I was just speaking with an RN about a patient in room [redacted]. 00:02:36.240 --> 00:02:37.520 LCC: Let me transfer you. 00:02:37.520 --> 00:02:38.480 911: Thank you. 00:02:38.480 --> 00:02:46.020 LCC: [Hold music, phone ringing]. 00:02:46.020 --> 00:02:58.520 [911 dispatcher hangs up after voicemail answers, dials again, is placed on hold and hangs up]. 00:02:58.520 --> 00:03:06.600 [911 Dispatcher calls back a third time]. 00:03:06.600 --> 00:03:10.080 LCC: Life Care Center of Kirkland, this [redacted], how may I help you? 00:03:10.080 --> 00:03:19.520 911: Hi, this is 9-1-1 again, I've been trying to get a hold of [redacted], but I need the patient in room [redacted] to have a mask on and out into fresh air so the aid crew can pick her up. 00:03:19.520 --> 00:03:27.520 LCC: OK, um-- hold on. 00:03:27.520 --> 00:03:29.080 LCC (off-phone): What do you need, I got it. 00:03:29.080 --> 00:03:34.480 LCC (off-phone): [Redacted] needs to get the patient out into fresh air with a mask so 911 can pick them up. 00:03:34.480 --> 00:03:36.400 LCC (off-phone): What resident? 00:03:36.400 --> 00:03:38.360 LCC (off-phone): They didn't gIve me a name. 00:03:38.360 --> 00:03:39.640 LCC: Do you have a name? 00:03:39.640 --> 00:03:46.360 911: I know her first name is [redacted], she's in room [redacted], yes. 00:03:46.360 --> 00:03:51.960 LCC: Yes, yes, thank you, she's on the way out. 00:03:51.960 --> 00:03:54.240 911: OK, with a mask? 00:03:54.240 --> 00:03:55.200 LCC: Yes. 00:03:55.209 --> 00:03:56.209 911r: OK. 00:03:56.209 --> 00:03:57.520 LCC: Yes.